What Features Are Included in the Petsoft Pet Care Management Platform?
Petsoft includes tools for boarding, daycare, grooming, training, payments, and daily operations, all working from the same reservations, customer records, and invoices.
| Area | What it includes |
|---|---|
| Boarding | Run and kennel assignment, real-time capacity, deposit and no-show policies |
| Daycare | Capacity tracking, trial days, prepaid packages |
| Grooming | Groomer availability, time slots in the portal, add-on services |
| Training | Group classes, rosters, board-and-train add-ons |
| Payments | Invoices, deposits, card and cash payments |
| Operations | Staff time tracking, 40+ reports, the pet parent portal |
Everything in the table comes with every paid plan except customer and pet tags and email and SMS marketing campaigns, which need the Professional plan.
Boarding
- Run, kennel, and suite assignment
- Real-time capacity, which helps prevent double-booking
- Deposit and cancellation policies that apply on their own, including on no-shows
- Trial stay requests that staff approve before they reach the schedule
- Stay extensions from the same screen, with the invoice recalculated for the extra nights
- Vaccination records on the pet profile, uploaded by the pet parent when reserving
Daycare
- Real-time capacity tracking
- Trial day requests that staff review and approve
- The Daily Activity report lists who is in, out, or late today, and exports to PDF or Excel
- Vaccination tracking on the pet profile
- Prepaid daycare packages that draw down at checkout, sold at the office or in the portal when a facility turns that on
Daycare features Packages and credits
Grooming
- Groomer availability that uses the same rules as every other service, so a groomer cannot be double-booked
- Groomer and time slot selection by pet parents in the portal
- Add-on services that attach to a boarding or daycare reservation
- Schedule views as reports, dashboards, or calendars
Training
A class has a name, a capacity, a trainer, and one or more scheduled sessions.
- Capacity enforced per session
- Enrollment by staff from the class roster, by pet parents in the portal, or as an add-on to a reservation
- Board-and-train by adding a class session to a boarding or daycare reservation
- One grouped deposit invoice when a pet is enrolled in several sessions at once
- An optional rule that requires a pet to be approved before it can enroll
Payments
- An invoice generated when a reservation is created
- Deposit policies that calculate the deposit and set the refund when a reservation is canceled
- Payment by credit card, cash, or store credit, and deposits paid by pet parents in the portal
- Refunds tied to the original payment
- Promo codes for a percentage or fixed amount, including codes limited to one customer or to a minimum purchase
- Prepaid daycare packages that become a credit balance
- A percentage discount that staff can apply to matching invoice items
Prepaid packages are one-time purchases. Petsoft does not bill pet parents on a recurring schedule.
Reservation management Packages and credits
Operations
For your team
- Staff scheduling and time entry, with hours and overtime totaled automatically
- Payroll reports drawn from those time entries
- Custom security groups that set each role's permissions and reports
- 40+ built-in reports, each exportable to PDF or Excel
- Customer contact details, pet profiles, and reservation history
- Customer and pet tags, including tags that apply on their own for an expiring vaccine or no card on file (Professional plan)
For pet parents
- A pet parent portal where customers reserve, upload vaccination records, enter intake details, and pay deposits
- Email and SMS notifications such as receipts and reservation reminders (SMS is billed by usage on your monthly invoice, including message charges, carrier fees and phone number rental)
- Email and SMS marketing campaigns segmented by visit history (Professional plan, SMS rates may apply)
Staff management Pet parent portal Customer and pet tags Marketing
Frequently asked questions
Petsoft includes reservations with run and kennel assignment, daycare capacity tracking, grooming and training scheduling, invoicing and payments, staff time tracking, 40+ built-in reports, a pet parent portal, and customer and pet records.
Reservations, customer and pet management, employee scheduling and time entry, credit card processing, the pet parent portal, email and SMS notifications, promo codes, prepaid daycare packages, and the 40+ built-in reports come with every paid plan.
Customer and pet tagging and email and SMS marketing campaigns need the Professional plan or above.
Yes. Grooming and training run on the same reservation, capacity, and invoicing system as boarding and daycare, so a grooming appointment or a training class can be added to a reservation.
No. Prepaid daycare packages are one-time purchases, and Petsoft has no recurring membership billing.
The Pricing page lists the current plans and what each one includes.
