Reservation Software Built for Boarding, Daycare, and Grooming Facilities
Your staff manages the schedule and customer accounts from one dashboard. Pet parents book, upload vaccine records, and pay through their own portal. Grooming, boarding, and daycare all run from the same system.
From $50 per facility, per month — see what's in each plan
No setup fee
No contract — cancel anytime
Boarding · Daycare · Grooming
Protect your revenue from late cancels
Deposits and cancellation policies that apply automatically, so your staff does not have to argue or do manual refunds.
No More Manual Math
Set your policies once. Petsoft calculates deposits, enforces cancellation windows, and handles refunds automatically — no spreadsheets, no disputes.
AUTOMATED
16 Automations. None of Them on Your To-Do List.
These run continuously in the background — no logins, no reminders, no manual triggers. The three that protect revenue directly:
Vaccine Expiry Alerts
Flags pets with expiring records before check-in, so nobody turns a dog away at the door
Stale Customer Re-engagement
Emails lapsed customers on your inactivity threshold — you find out when they rebook, not when they don't
Review Request Emails
Requests reviews after checkout, while the stay is still fresh
Twelve more run the same way: booking confirmations, reservation reminders, promo email and SMS campaigns, coupon distribution, expired reservation cleanup, monthly tax rate sync, and payment receipts.
Payments built into the workflow
Petsoft integrates with Cosairus Payment Services (CPS), built by the same team. When a payment posts, it appears in your Petsoft records automatically — no re-entry, no end-of-month spreadsheet matching. And when something needs attention, there is one team to call.
Payment and merchant services provided by Cosairus Payment Services, LLC, a registered ISO/Member of Elavon, Inc., Georgia, a wholly owned subsidiary of U.S. Bancorp, Minneapolis, MN.
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One relationship. Software and payments, one company. One call when something needs attention.
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No reconciliation. Every transaction posts to Petsoft automatically. No manual entry at month-end.
"We'd been overpaying on processing fees for years and didn't know it. Moving to Petsoft's payment processing was one of the better financial decisions we made for the business."
40+ built-in reports (so you are not guessing)
Revenue, occupancy, refunds, customer trends, vaccines. Export to PDF or Excel when you need it.
Monthly Occupancy
VIEW REPORT
| Month | Dogs | Occ% | Revenue |
|---|---|---|---|
| Oct | 215 | 82.3% | $8,450 |
| Nov | 198 | 76.1% | $5,840 |
| Dec | 242 | 94.2% | $7,260 |
| Jan | 185 | 71.9% | $3,550 |
| Feb | 201 | 77.8% | $6,030 |
Export: PDF · Excel
Daily Activity — Jun 10
VIEW REPORT
| Pet | Service | Status |
|---|---|---|
| Buster | Boarding | In |
| Daisy | Daycare | In |
| Milo | Grooming | 2pm |
| Luna | Boarding | Out |
Export: PDF · Excel
No-Shows & Cancels
VIEW REPORT
| Pet | Type | Status | Dep. |
|---|---|---|---|
| Biscuit | Board. | No-Show | $75 |
| Cleo | Daycare | Late | $20 |
| Rex | Board. | No-Show | $150 |
Deposits retained: $245.00
Customer Revenue YTD
VIEW REPORT
| Customer | Visits | Revenue |
|---|---|---|
| D. Castillo | 18 | $2,340 |
| P. Nguyen | 14 | $1,820 |
| A. Morris | 11 | $1,430 |
| R. Shah | 9 | $990 |
Export: PDF · Excel
Export reports your accountant can use — PDF or Excel, straight from the Reports tab.
BUILT-IN MARKETING
Bring customers back automatically
Send "We miss you" messages, promos, and reminders by email or text. Segment by visit history and schedule it ahead of time.
Included — no extra marketing software neededExplore Features
Individual SMS rates may apply.
Campaign Sent: 142 pets reached today
Just now
Trial day management, built in
Let new customers request a trial before committing to regular boarding or daycare. Review and approve requests before they appear on your schedule — capacity stays accurate and nothing slips through.
Understand Your Capacity Before You Book
Real-time capacity and run assignment helps prevent double-booking and last-minute reshuffling.
Know Before You Book Them In
Custom tags flag allergies, behavior notes, and VIP status right on the customer and pet profile. Some tags automatically apply based on defined conditions: a missing or expiring vaccine record, an unaltered pet, no card on file. They show up on the daily schedule and in customer search, so nobody has to remember to go check.
Explore Tagging Features
Reservation Management
Staff manage bookings, capacity, and customer accounts from one dashboard. Pet parents book through their own portal — same records, no re-entry.
Simplify Reservation Management for Your Staff
Booking & Scheduling
View availability, book stays, adjust capacity, and assign runs from one screen.
Vaccination Tracking
Vaccine records stored on every pet profile. Staff verify at check-in without digging through emails.
Automatic Invoicing
Invoices generate when a reservation is created and connect directly to the accounting ledger.
Staff view availability, book new reservations, adjust capacity limits, and modify existing stays. Run, kennel, and suite assignments all live here.
Manage and track customer information, including contact details, pet profiles, and reservation history. Efficient communication and personalized service — without a separate CRM.
Manage products and add-ons offered by your kennel. Accurate billing and inventory tracking without a separate system.
Store and track vaccination records for every pet. Staff verify health requirements at check-in without digging through emails or paper folders — pet parents upload documents through the portal when they book.
Invoices generate automatically when a reservation is created and connect to Petsoft's accounting ledger. Staff can review, edit, and process payment without re-entering data.
Customer Revenue, No-Show & Cancellation, Daily Card Transactions, Refund Details, Stale Customers, Customer Demographics, Marketing Sources, and more. Every report exports to PDF or Excel from the Reports tab.
Pet parents manage their own side of the same reservation through the Pet Parent Portal. See Pet Parent Portal →
Grooming Scheduling
Grooming appointments run on the same scheduling system as your boarding and daycare. Availability is enforced — staff cannot accidentally double-book a groomer.
Grooming Appointment Management
The Pet Parent portal provides a familiar booking experience for salon and grooming appointments, allowing pet parents to select their preferred groomer and time slot.
Whether you prefer reports, dashboards, or calendar views, Petsoft clarifies your daily schedule with multiple options for viewing grooming appointments.
Set groomer availability through employee management. Grooming capacity connects directly to role assignments and shift scheduling — no separate calendar to maintain.
Petsoft's flexible service configuration lets you build out grooming offerings, value-add services, and reservation add-ons to maximize revenue for your pet care salon.
Capture additional revenue at booking time. Grooming services can be added to boarding or daycare reservations — selectable at booking via the pet parent portal or the office staff interface.
Grooming availability connects to the same employee scheduling system used for boarding and daycare. See Staff Management →
Run Group Training Classes Without a Side Spreadsheet
Set a class name, capacity, and assigned trainer, then schedule its sessions. Pet parents browse open classes and self-enroll a pet into one or more sessions right from their portal — live capacity badges show what's open before they book, and payment follows the same deposit/card-on-file flow as a reservation.
Staff manage the roster from the same Training area — no separate spreadsheet to reconcile against who actually signed up.
Pet Parent Self-Service Portal
Pet parents can manage their own reservations, update vaccination records, and fill out pet details without calling your office.
What pet parents can do on their own
Pet parents pick their dates, choose a suite or service type, and add extras during checkout. The process mirrors what your staff does on the office side — same data, different view.
Petsoft prompts pet parents to provide documentation for vaccination records for any number of configurable conditions to ensure that all pets are up-to-date before they arrive.
Pet parents can make pre-payments and save their preferred payment method for use at checkout — no phone call, no manual card entry at the front desk.
Pet parents manage allergies, behavioral notes, medications, known commands, feeding instructions, and other intake details directly in the portal. No paper forms, no transcription errors.
Staff see the same reservation in real time from the office dashboard. See reservation management →
Staff & Operations Management
Time entry, scheduling, role permissions, and reporting — in the same system your staff uses for reservations.
What your operations team manages in Petsoft
Employees log their working hours directly in Petsoft. Hours, overtime, and attendance are tracked automatically — no separate time-tracking app.
Define custom security groups to manage application permissions and reports within your organization, ensuring staff access only what they need.
Track employee hours and overtime with integrated time reporting. Review time entries and attendance from the same dashboard and export to your payroll system.
Configure application permissions in detail with Petsoft's role-permission hierarchy to ensure that employees have access to just what they need.
Time entries log across all shifts — boarding, daycare, and grooming. See reservation management →
What makes Petsoft stand out for facilities
A groomer calls out sick. You have 6 boarding guests and 4 daycare dogs arriving in 90 minutes. Petsoft shows you which runs are occupied, which staff are clocked in, and which reservations need reassignment — so you can make the call before the first car pulls in.
A dog arrives for boarding and the staff member needs to verify the rabies certificate has not lapsed. The pet parent uploaded it through the portal when they booked — it is on the reservation, one click away at check-in.
A customer does not show for a multi-night boarding reservation. Petsoft applies the no-show deposit policy you configured, adjusts the invoice automatically, and marks the reservation — no manual calculation, no conversation about what you are withholding and why.
A customer you have not seen in five months. The stale customer job identifies lapsed clients by your defined threshold and sends a re-engagement email on the schedule you set. You find out when they book again, not when they do not.
IBPSA Vendor Member Since 2025
IBPSA is the trade association for boarding and pet services businesses. Vendor membership is reviewed — it is not a self-designation.
Sound familiar?
- Your software was acquired. Phone support disappeared. Now it's a ticket queue and a 3-day wait.
- A client called because they couldn't complete their online booking. Your occupancy dropped and you're not sure why.
- You asked about migrating your data. They said it was self-serve — or quoted you a fee.
- Your staff found out about the allergy after the dog was already checked in.
Common operator pain points mapped to practical platform differences.
How Petsoft solves those issues
| Pain Point | How Petsoft Handles It | Typical Pet Care Platforms |
|---|---|---|
| Booking failures hurt occupancyClients abandon bookings when portal tools break or are not included | Pet parent online booking portal includedIncluded and ready for immediate use | Often offered as an add-on module or separate booking tool |
| Marketing costs keep stackingYou pay platform fees, then extra for campaign tools and SMS usage. | Built-in marketing tools (email + SMS workflows)Campaign builder and automation are included; SMS delivery is usage-based. | Marketing tools are often sold as a separate module. |
| Support delays when things breakOps slow down when support is routed to ticket queues | Phone & live supportOne team for software and payments support | Support is often email or ticket based with longer response times |
| Migration frictionSwitching stalls when exports are DIY or paid | Data migration handled for you | Migration is often self-service or available for an additional fee |
| Important details get missed at check-inAllergy notes and behavior flags live in someone's memory, a sticky note, or a separate spreadsheet | Custom tags, plus auto-assigned tags for common conditionsAvailable on Professional plans and up | Icon or flag features often require manual setup per condition, with no automatic assignment |
Pain Point
Booking failures hurt occupancy
Clients abandon bookings when portal tools break or are not included
How Petsoft Handles It
Pet parent online booking portal included
Included and ready for immediate use
Typical Platforms
Often offered as an add-on module or separate booking tool
Pain Point
Marketing costs keep stacking
You pay platform fees, then extra for campaign tools and SMS usage.
How Petsoft Handles It
Built-in marketing tools (email + SMS workflows)
Campaign builder and automation are included; SMS delivery is usage-based.
Typical Platforms
Marketing tools are often sold as a separate module.
Pain Point
Support delays when things break
Ops slow down when support is routed to ticket queues
How Petsoft Handles It
Phone & live support
One team for software and payments support
Typical Platforms
Support is often email or ticket based with longer response times
Pain Point
Migration friction
Switching stalls when exports are DIY or paid
How Petsoft Handles It
Data migration handled for you
Typical Platforms
Migration is often self-service or available for an additional fee
Pain Point
Important details get missed at check-in
Allergy notes and behavior flags live in someone's memory, a sticky note, or a separate spreadsheet
How Petsoft Handles It
Custom tags, plus auto-assigned tags for common conditions
Available on Professional plans and up
Typical Platforms
Icon or flag features often require manual setup per condition, with no automatic assignment
More included in Petsoft
| Included in Petsoft | Typical Pet Care Platforms |
|---|---|
| 40+ built-in reports | Limited reporting or manual exports may be required |
| Deposit & cancellation policy enforcement | Policies may require manual setup or limited automation |
| Boarding, daycare, and grooming in one system | Capabilities often vary by platform or pricing tier |
| No setup fee | Setup or onboarding fees may apply |
| No per-feature add-on pricing | Important business features are frequently sold separately |
| Integrated payment processing | Separate external payment-provider integrations with split support workflows |
| Independently ownedFocused on long-term customer relationships | Some platforms have undergone acquisition or consolidation |
Switching is easier than you think.
Petsoft's onboarding team migrates your customer records, pet profiles, and vaccination histories before your first day live. Initial staff onboarding typically runs a few hours. If your current platform requires a self-service export, we guide that step and handle the Petsoft import.
Frequently Asked Questions
No. The 16 automations run whether you log in or not: coupon distribution, expiring vaccination alerts, promo email and SMS campaigns, monthly tax rate updates via Zip2Tax, expired reservation cleanup, stale customer re-engagement, and more. The built-in marketing campaign builder is also included. No add-on fee. Individual SMS rates may apply.
Yes, through Cosairus Payment Services — the same company that built Petsoft. One support contact handles both software and payment questions. Every transaction posts to your Petsoft records automatically, so there is no manual entry or end-of-month reconciliation.
Petsoft includes 40+ pre-built reports. A few examples: Customer Revenue, Cancelled No-Show Reservations, Refund Details, Daily Card Transactions, Stale Customers, Customer Demographics, and Marketing Sources. Every report exports to PDF or Excel from the Reports tab.
The main variable is how easy your current system makes it to export your data. Facilities moving from paper or a basic calendar are typically live within a few days. Switching from another pet care platform adds time — exporting records from some systems takes a few hours of cleanup, others take longer. Our team handles the Petsoft side of the migration.
No setup fees. The Pet Parent Portal is included. Organizations configure whether customers request reservations pending staff approval or book immediately — either way, customers can submit vaccination documents, pay invoices, and manage their pet profiles online.
Petsoft is an all-in-one management platform designed specifically for dog boarding kennels, dog daycares, grooming salons, and training facilities. It handles reservations, customer and pet records, invoicing, staff scheduling, marketing automation, and the pet parent portal — all from a single system.
Yes. Petsoft integrates with Cosairus Payment Services for in-person and online payments. Because CPS and Petsoft are built by the same company, every transaction posts to your Petsoft records automatically — no separate reconciliation, one team to call for support.
Yes. Petsoft includes a dedicated Pet Parent Portal where customers can book reservations, sign agreements, upload vaccine records, and pay invoices 24/7. You control whether bookings are confirmed immediately or held for staff approval before appearing on your schedule.
Petsoft is 100% cloud-based. You can access your dashboard from any web browser on your PC, Mac, tablet, or smartphone — no local server, no software to install. Your data is available wherever you have an internet connection.
Petsoft automatically reminds pet parents when vaccines are approaching expiration and can prevent online bookings for pets that lack required immunizations such as Rabies or Bordetella. Facilities can require staff verification before approving uploaded records. Vaccine history is stored on the pet profile and visible at check-in.
Yes. The Professional plan supports up to 3 locations under one account; Enterprise handles 4 or more. Staff can securely switch between locations without separate logins or duplicate customer records. The platform uses an Organization and Facility hierarchy so each location has its own capacity, rates, and staff while sharing the same customer database.
Yes. Petsoft includes an integrated staff time clock with shift reporting, overtime tracking, and permissions-based supervisor overrides. Time entries log automatically across all shifts — so there is no separate timesheet to maintain.