Reservation Software Built for Boarding, Daycare, and Grooming Facilities
Your staff manages the schedule and customer accounts from one dashboard. Pet parents book, upload vaccine records, and pay through their own portal. Grooming, boarding, and daycare all run from the same system.
Protect your revenue from late cancels
Deposits and cancellation policies that apply automatically, so your staff does not have to argue or do manual refunds.
Set your policies once. Petsoft calculates deposits, enforces cancellation windows, and handles refunds automatically — no spreadsheets, no disputes.
AUTOMATED
13 Automated Jobs. Zero Assigned to Your Staff.
These run continuously in the background — no logins, no reminders, no manual triggers required.
Payments built into the workflow
Petsoft integrates with Cosairus Payment Services (CPS), built by the same team. When a payment posts, it appears in your Petsoft records automatically — no re-entry, no end-of-month spreadsheet matching. And when something needs attention, there is one team to call.
Payment and merchant services provided by Cosairus Payment Services, LLC, a registered ISO/Member of Elavon, Inc., Georgia, a wholly owned subsidiary of U.S. Bancorp, Minneapolis, MN.
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One relationship. Software and payments, one company. One call when something needs attention.
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No reconciliation. Every transaction posts to Petsoft automatically. No manual entry at month-end.
"We'd been overpaying on processing fees for years and didn't know it. Moving to Petsoft's payment processing was one of the better financial decisions we made for the business."
40+ built-in reports (so you are not guessing)
Revenue, occupancy, refunds, customer trends, vaccines. Export to PDF or Excel when you need it.
| Month | Dogs | Occ% | Revenue |
|---|---|---|---|
| Oct | 215 | 82.3% | $8,450 |
| Nov | 198 | 76.1% | $5,840 |
| Dec | 242 | 94.2% | $7,260 |
| Jan | 185 | 71.9% | $3,550 |
| Feb | 201 | 77.8% | $6,030 |
| Pet | Service | Status |
|---|---|---|
| Buster | Boarding | In |
| Daisy | Daycare | In |
| Milo | Grooming | 2pm |
| Luna | Boarding | Out |
| Pet | Type | Status | Dep. |
|---|---|---|---|
| Biscuit | Board. | No-Show | $75 |
| Cleo | Daycare | Late | $20 |
| Rex | Board. | No-Show | $150 |
| Customer | Visits | Revenue |
|---|---|---|
| D. Castillo | 18 | $2,340 |
| P. Nguyen | 14 | $1,820 |
| A. Morris | 11 | $1,430 |
| R. Shah | 9 | $990 |
Export reports your accountant can use — PDF or Excel, straight from the Reports tab.
BUILT-IN MARKETING
Bring customers back automatically
Send "We miss you" messages, promos, and reminders by email or text. Segment by visit history and schedule it ahead of time.
Included — no extra marketing software neededExplore Features
Individual SMS rates may apply.
Trial day management, built in
Let new customers request a trial before committing to regular boarding or daycare. Review and approve requests before they appear on your schedule — capacity stays accurate and nothing slips through.
Understand Your Capacity Before You Book
Real-time capacity and run assignment helps prevent double-booking and last-minute reshuffling.
Reservation Management
Staff manage bookings, capacity, and customer accounts from one dashboard. Pet parents book through their own portal — same records, no re-entry.
Simplify Reservation Management for Your Staff
Pet parents manage their own side of the same reservation through the Pet Parent Portal. See Pet Parent Portal →
Grooming Scheduling
Grooming appointments run on the same scheduling system as your boarding and daycare. Availability is enforced — staff cannot accidentally double-book a groomer.
Grooming Appointment Management
Grooming availability connects to the same employee scheduling system used for boarding and daycare. See Staff Management →
Pet Parent Self-Service Portal
Pet parents can manage their own reservations, update vaccination records, and fill out pet details without calling your office.
What pet parents can do on their own
Staff see the same reservation in real time from the office dashboard. See reservation management →
Staff & Operations Management
Time entry, scheduling, role permissions, and reporting — in the same system your staff uses for reservations.
What your operations team manages in Petsoft
Time entries log across all shifts — boarding, daycare, and grooming. See reservation management →
What makes Petsoft stand out for facilities
A groomer calls out sick. You have 6 boarding guests and 4 daycare dogs arriving in 90 minutes. Petsoft shows you which runs are occupied, which staff are clocked in, and which reservations need reassignment — so you can make the call before the first car pulls in.
A dog arrives for boarding and the staff member needs to verify the rabies certificate has not lapsed. The pet parent uploaded it through the portal when they booked — it is on the reservation, one click away at check-in.
A customer does not show for a multi-night boarding reservation. Petsoft applies the no-show deposit policy you configured, adjusts the invoice automatically, and marks the reservation — no manual calculation, no conversation about what you are withholding and why.
A customer you have not seen in five months. The stale customer job identifies lapsed clients by your defined threshold and sends a re-engagement email on the schedule you set. You find out when they book again, not when they do not.
IBPSA Vendor Member Since 2025
IBPSA is the trade association for boarding and pet services businesses. Vendor membership is reviewed — it is not a self-designation.
Sound familiar?
- Your software was acquired. Phone support disappeared. Now it's a ticket queue and a 3-day wait.
- You opened a second location and got a separate line item on your invoice.
- You upgraded your plan to send marketing emails. Then you found out SMS campaigns cost extra on top of that.
- A client called because they couldn't complete their online booking. Your occupancy dropped and you're not sure why.
- You asked about migrating your data. They said it was self-serve — or quoted you a fee.
Common operator pain points mapped to practical platform differences.
How Petsoft solves those issues
| Pain Point | How Petsoft Handles It | Typical Pet Care Platforms |
|---|---|---|
| Booking failures hurt occupancyClients abandon bookings when portal tools break or are not included | Pet parent online booking portal includedIncluded and ready for immediate use | Often offered as an add-on module or separate booking tool |
| Marketing costs keep stackingYou pay platform fees, then extra for campaign tools and SMS usage. | Built-in marketing tools (email + SMS workflows)Campaign builder and automation are included; SMS delivery is usage-based. | Marketing modules often cost extra, plus separate SMS platform or usage fees. |
| Support delays when things breakOps slow down when support is routed to ticket queues | Phone & live supportOne team for software and payments support | Support is often email or ticket based with longer response times |
| Migration frictionSwitching stalls when exports are DIY or paid | Data migration handled for you | Migration is often self-service or available for an additional fee |
More included in Petsoft
| Included in Petsoft | Typical Pet Care Platforms |
|---|---|
| 40+ built-in reports | Limited reporting or manual exports may be required |
| Deposit & cancellation policy enforcement | Policies may require manual setup or limited automation |
| Boarding, daycare, and grooming in one system | Capabilities often vary by platform or pricing tier |
| No setup fee | Setup or onboarding fees may apply |
| No per-feature add-on pricing | Important business features are frequently sold separately |
| Integrated payment processing | Separate external payment-provider integrations with split support workflows |
| Independently ownedFocused on long-term customer relationships | Some platforms have undergone acquisition or consolidation |
Switching is easier than you think.
Petsoft's onboarding team migrates your customer records, pet profiles, and vaccination histories before your first day live. Initial staff onboarding typically runs a few hours. If your current platform requires a self-service export, we guide that step and handle the Petsoft import.