Customer & Pet Tags
Your team already knows which pets require special handling, which vaccinations are overdue, and which customers need extra attention at pickup. Tags make that information visible on the profile, so every employee involved in their care has the same details at a glance.
Included on Professional plans and above
What you can do with Tags
Most facilities track this on a sticky note or pass it along verbally at shift change. Tags move that knowledge onto the profile itself, so it survives staff turnover instead of living in one person's head.
Create tags for exactly what your facility needs to track: Aggressive, VIP, Flight Risk, No Off-Leash, whatever fits your operation. Apply them to customers, pets, or both, and pick an icon and color for each.
Petsoft flags conditions your staff already checks for by hand: a vaccine record that's missing or about to expire, a pet past its spay/neuter grace period, a customer with no card on file, an unsigned agreement. These system tags sit right next to your custom ones, and staff can't delete or edit them, so they stay reliable.
Decide who can create tag definitions and who can apply them day to day. Front desk staff can tag a profile at arrival without being able to touch your tag list.
Tags show up on the customer profile, the pet profile, customer search, and the daily reservation dashboard — the same screens your team already uses for every arrival, so no one has to dig up a separate report to see them.
Because system tags apply automatically wherever the condition is true — an expiring vaccine, no card on file — staff spend less time cross-checking records by hand and more time actually working the floor.
