Reservation Management
Staff manage reservations, capacity, and customer accounts from one dashboard. Pet parents reserve through their own portal — same records, no re-entry.
Untether Your Staff from Complexity
Most shops run three tools at once for this — scheduling, payments, and reporting. Petsoft is one: reservation management keeps availability, customer records, invoicing, and reporting in the same screen, so staff aren't reconstructing a customer's history from three places before they can answer a simple question.
Staff view availability, create new reservations, adjust capacity limits, and modify existing stays. Run, kennel, and suite assignments all live here.
Manage and track customer information, including contact details, pet profiles, and reservation history. Efficient communication and personalized service — without a separate CRM.
Manage products and add-ons offered by your kennel. Accurate billing and inventory tracking without a separate system.
Store and track vaccination records for every pet. Staff verify health requirements at arrival without digging through emails or paper folders — pet parents upload documents through the portal when reserving.
Invoices generate automatically when a reservation is created and connect to Petsoft's accounting ledger. Staff can review, edit, and process payment without re-entering data.
Customer Revenue, No-Show & Cancellation, Daily Card Transactions, Refund Details, Stale Customers, Customer Demographics, Marketing Sources, and more. Every report exports to PDF or Excel from the Reports tab.
Pet parents can manage their own side of the same reservation — reservations, vaccination records, and payments — through the Pet Parent Portal →
Frequently Asked Questions
Yes. Customer contact details, pet profiles, and reservation history live in the same system as reservations — no separate CRM required.
Yes. Invoices generate automatically when a reservation is created and connect to Petsoft's accounting ledger; staff can review, edit, and process payment without re-entering data.
40+ built-in reports covering revenue, no-shows and cancellations, daily card transactions, refunds, stale customers, demographics, and marketing sources — every report exports to PDF or Excel.
