What Is Pet Care Management Software for Boarding and Daycare Facilities?
Pet care management software is one system that runs a boarding, daycare, grooming, or training facility. It handles reservations and space assignment, customer and pet records, invoicing and payments, and staff scheduling and time tracking. Reservations, invoices, and staff hours are stored together. Petsoft is one product in this category. Facilities usually look for this kind of software when availability, vaccination records, and deposits are tracked by hand.
Petsoft also includes a pet parent portal, where customers reserve and pay deposits, and 40+ built-in reports that export to PDF or Excel.
Reservations
Staff see run and kennel availability while they create a reservation, so they can spot a conflict before the pet arrives. Each reservation has a status, from Pending Approval to Invoiced. A reservation with an unpaid deposit stays in Pending Deposit until the deposit is paid.
Boarding
A boarding stay lasts several nights, so deposits and run turnover matter.
- Run, kennel, and suite assignment with real-time capacity
- Vaccination records stored on the pet profile, uploaded by the pet parent when reserving
- Deposit and cancellation policies that apply automatically, including on no-shows
- Trial stay requests that staff approve before they reach the schedule
Daycare
Daycare capacity changes every day.
- Real-time daycare capacity, which helps prevent a day from being over-reserved
- Trial day requests that staff review and approve
- A Daily Activity report showing who is in daycare, boarding, or grooming today, and whether each is in, out, or late
- Tags that flag allergies or behavior notes to every employee who handles the pet (Professional plan)
- Prepaid daycare packages that draw down at checkout
Grooming
Grooming appointments use the same availability rules as boarding and daycare, so a groomer cannot be double-booked whether the appointment stands alone or is an add-on to a stay. Pet parents choose a groomer and a time slot in the portal.
Training
A training class has a name, a capacity, an assigned trainer, and one or more scheduled sessions. Capacity is enforced per session. A pet can be enrolled from the class roster by staff, by the pet parent in the portal, or as an add-on to a boarding or daycare reservation.
Payments
An invoice is generated when a reservation is created. When a deposit policy applies, the deposit amount is calculated at that point, and a cancellation refunds or keeps the deposit according to the same policy. Staff can take payment by credit card, cash, or store credit, and pet parents can pay deposits online through the portal.
Staff
Employees clock in and out, hours and overtime total automatically, and payroll reports draw on those entries. Custom security groups control the application permissions and reports each role has, so a front-desk employee can handle an arrival without access to manager settings.
Frequently asked questions
Pet care management software is one system that runs a boarding, daycare, grooming, or training facility. It handles reservations and space assignment, customer and pet records, invoicing and payments, and staff scheduling and time tracking.
A calendar tracks appointments. Pet care management software also assigns runs and kennels, stores vaccination records on each pet, applies deposit and cancellation policies, generates invoices from reservations, and tracks staff hours.
Yes. In Petsoft all four run on the same reservation, capacity, and invoicing system, so a grooming appointment or a training class can be added to a boarding or daycare reservation and appear on the same invoice.
Yes. Staff can take credit card, cash, and store credit payments, and pet parents can pay deposits through the portal.
Yes. The pet parent portal lets customers reserve, upload vaccination records, enter intake details such as allergies and feeding instructions, and pay deposits. What they enter lands in the same record staff already work from.
Related features
Reservation management Boarding Daycare Grooming Training classes Staff management Pet parent portal